Good afternoon, Gentlemen:
I'd just like to chime in here and shed some light on this situation.
American Buffing Company is not a retail company. We sell to international retailers and distributors. We are simply not set up to handle retail customers.
Now, with that said... "no" is an extremely difficult word to say when you're talking to a potential customer, large or small...
A few of our products leaked out to the end-user market because we were too lax in our sales policies. Before I knew it, my e-mail was getting hit daily with dozens of requests for more information and price lists because those folks started spreading the word on forums such as these about the new kids on the block with the new pads. Unfortunately, we're still paying for those mistakes today.
I apologize to anyone who was inconvenienced or offended at the lack of response to said inquiries.
There are some exciting things coming off the line here at ABC, and some even more exciting things working their way through the patent courts and prototype phases.
The problem is one that has already been stated... we're not out to push our name in the retail market. We do a great deal of private labeling, and almost everything else we make is printed without any brand name at all. That may change in the future... that remains to be seen.
There's really not much else I can say on the subject right now. American Buffing is a company that is still in its infancy. We're growing very rapidly, so we're in a state of almost constant change. I have open orders right now for April alone that are only about 5% off gross sales for ALL of 2004. So we're extremely busy and just hoping that when all this dust settles, we're still around and haven't left any of our current customers out in the cold.
In the mean time, we'll continue to work days, nights, weekends and all hours inbetween so that in the future (near future, hopefully) our products will move past the body shops and detailers into the hands of the home detailing enthusiasts such as yourselves.
I'll have to check with the forum administrators or the FAQ to see what's allowed... but maybe I can provide you guys with some websites and other retail locations where you might find our pads now or in the very near future.
I'll look into that later.
I've been on and off the phone about 10 times since I hit the "post reply" button 2 hours ago. So you'll have to excuse the scatter-brained format.
Until next time-
-Mike
American Buffing Company, Inc.