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Used it once when the machine wouldnt turn on anymore. Dont recall needing a receipt or anything. Just sent it in and they repaired it. Called me when it was done to collect the $75 (flat fee for repair) and they shipped it out to me good as new. They not only fixed the problem (the electronics board failed i guess), but they inspected the whole machine, installed new brushes and a new cord. Worth every penny!
It did take a few weeks from the day i shipped it to when i received it back.
That must have been awhile ago. They`re charging $95 now and it says you must provide proof of purchase. The other stipulations make the whole deal unattractive.
Gee, that might make it hard for me to sell my Rupes unless they`ll let a subsequent owner use the original receipt (in another person`s name).
Gee, that might make it hard for me to sell my Rupes unless they`ll let a subsequent owner use the original receipt (in another person`s name).
They must have started the stipulations and raised their prices after they were inundated with the boat anchors they are producing were returned shortly after purchase.So, let`s say no receipt? Then what?
It appears that when out of warrantee, you go past go, ship them your tool, pay upon completion, why is there a stipulation then of age or ownership? In any case-instance they got their money for their services, correct?
So, with no receipt, then what? You have a Boat Anchor? Or a parts unit someone might give you a few bucks for?
This makes no sense.
I haven`t studied Rupes enough to know if there are third party suppliers for parts where you can attempt a repair yourself? I`m sort of thinking no.
If such company policies that are rumored here are true, then I can say with no reservations I`m glad that I never bought a Rupes tool.
OK, I`ll paste Rupes-USA Terms below my post.
It says Receipt must accompany a "warrantee" repair. Makes no mention of a Receipt needing to accompany an out of warrantee repair.
The new tool warrantee is also non-transferable.
So, with that said, I see nothing unusual with Rupes to raise alarm.
https://rupesusa.com/repairs/
That would be a 21mm not 21” throw. You do know that Harbor Freight will be done with your warranty at 90 days?
You can buy the 2 year extended warranty for less then $20.
I was not aware it was mm -vs- inch (how much difference is that?). Regardless, I`ve been curious about this machine since its release. Not being able to have my RUPES repaired makes it easier to justify purchasing the harbor freight.
The way I`m reading it every repair must show proof.
You can buy the 2 year extended warranty for less then $20.
I was not aware it was mm -vs- inch (how much difference is that?). Regardless, I`ve been curious about this machine since its release. Not being able to have my RUPES repaired makes it easier to justify purchasing the harbor freight.
I`ve been let down a few times by that thought. Hell check out Louis Rossmann`s Youtube channel. More and more you`ve got manufactures purposely hindering the ability to repair their products.I`m sure Rupes, and the people who work for them are not so tight lipped, and difficult to work with, that they would be reluctant to assist a customer trying to troubleshoot their out of warrantee tool with the purchase of a part(s).