Sent him an email this morning...got a LONG response this afternoon. Definitely helped me out, and I have faith in doing business with a guy like this. Props!
Jeff seems to be a part of a group of smaller detailing product companies who recognize how important excellent customer service is. David of Optimum, Everett of Clearkote and Steve of Poorboy's respond in a similar fashion.
I have recently talked to Sal. He doesn't hesitate to tell you to give him a call any time. He wants you to be satisfied and wants his users to use the products properly. PLus he seems to tell it ike it is!! :woot: