When Paul Dalton (UK detailer, Miracle Detail
www.miracledetail.co.uk) started getting a lot of national UK (and international, mainly Europe work) we worked out that the fairest and simplest system was:
- No charge within local area (Paul lives just outside on the M25 circular motorway surrounding London, so we'd use 'within the M25' as the local region, but 30 miles, 50kms or an hour's travel time would also work). Really, it's only mentioned if he has to travel for more than an hour or hour and a half.
- Travel time (both ways) charged at hourly rate for 'drive-to' commissions. He has left to go to Belgium today and will drive there, because he likes to detail with his van close to hand, wherever possible. We looked at charging for mileage and fuel and it's not worth it. His real problem is the opportunity cost of travelling for half a day when he could be doing a local 'mini-detail' instead at his hourly rate. He will stay over in Belgium but he's covering that cost himself... the travel time charge and day rate will be enough to cover it.
- Travel time (both ways) plus airfare for 'fly-to' commissions. It's obviously quicker to fly than drive, so it evens out a bit.
All in all, no more money is made on longer distance commissions, but it is all part of the service and he needs to be compensated for time 'not working when he could be'. He is working 27 days this month to cope with emergency bookings because it can be seen to be bad customer service to say 'no'.
Hope this helps,
Miracle Agent