All,
I am starting this thread as a reference about the UDM warranty and how it was handled.
We live in a world where things break. Well the UDM is no exception and as things go, we do not always pay for the device itself, but we also hope that we pay for the service behind it .
The other day I was completing some polishing on a car when the UDM started to kick on and off. I checked my cord to make sure that I had it plugged in and all the other simple troubleshooting steps that one would take. To make a long story short, I just decided to make a warrenty claim (which I really did not want to do, because I have never really had good experiences). In the case of my UDM, boy what a refreshing pleasure it was to deal with Lynn Phillips. Her main concern was in making me happy with my purchase.
The process for a UDM return is as simple as contacting "The Perfect Shine Team", and giving them some information. They then issue a call tag for UPS to come and get the broken UDM and at the same instance send you out a new UDM. That is fantastic customer service. Because most companies have to wait until they receive the broken unit. I am still "grinning" from ear to ear about this. :grinno:
I was a little unsure about purchasing a UDM and when it broke I felt a little worse about it. We however live in a world where things break. Having a team standing behind their product in this way, is refreshing to see. Thanks for being there.
:woohoo:
I am starting this thread as a reference about the UDM warranty and how it was handled.
We live in a world where things break. Well the UDM is no exception and as things go, we do not always pay for the device itself, but we also hope that we pay for the service behind it .
The other day I was completing some polishing on a car when the UDM started to kick on and off. I checked my cord to make sure that I had it plugged in and all the other simple troubleshooting steps that one would take. To make a long story short, I just decided to make a warrenty claim (which I really did not want to do, because I have never really had good experiences). In the case of my UDM, boy what a refreshing pleasure it was to deal with Lynn Phillips. Her main concern was in making me happy with my purchase.
The process for a UDM return is as simple as contacting "The Perfect Shine Team", and giving them some information. They then issue a call tag for UPS to come and get the broken UDM and at the same instance send you out a new UDM. That is fantastic customer service. Because most companies have to wait until they receive the broken unit. I am still "grinning" from ear to ear about this. :grinno:
I was a little unsure about purchasing a UDM and when it broke I felt a little worse about it. We however live in a world where things break. Having a team standing behind their product in this way, is refreshing to see. Thanks for being there.
:woohoo:
